CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help! Call us at 281-643-8338 or send us an email at support@deelushshop.com
FAQ
How do I track my order?
Usually we arrange the shipment and ship the parcel out in 1-7 days after order was placed. Once shipping the order out, we will release the tracking number, you can find the tracking number in user center. And we will also send the tracking information to you by e-mail. It will takes about 24hrs to process in the shipping company after we ship it out, you can track it on each tracking site 24hrs later. How to track your order?
Method 1:
Click the following URL to check package status: https://bit.ly/3bb23tS, enter Email address and order number and click “Track”, then package status will show up.
Method 2:
Check your email box, we often send the tracking information once ship order out, click URL there to see the order status.
Method 3:
Please feel free to contact our customer service here. Our customer service will often reply you in 24hrs.
What are your delivery options?
Our shipping fees generally depend on the quantity of stuff and the destination. We ship to worldwide,the shipping fees is different to every country.
What is your returns policy?
Before Shipping
Customers are allowed to make the following changes to their orders before the order is shipped out:
1. Change the shipping address
2. Change the size/color of the product
3. Exchange product with those of the same item(s) amount
4. Partial/Full cancellation of order
After Shipping
1. Customers are not allowed to make any changes to their orders after we have shipped out the order.
2. In case of a failed delivery due to reasons caused by the customer(such as wrong address, consignee unvaiblable, customers refuse to accept package, didn't collect package by deadline, ect), we will refund the items price only or the shipping fee will be charged for re-delivery.
3. In case of a failed delivery due to circumstances not caused by the customer, the refundable amount will be based on the following two cases:
A: If the customer purchased shipping insurance, we will refund the items amount and the original shipping cost.
B: If the customer did not purchase shipping insurance, we will refund the items amount only.
4. There will be No refund if the logistics show that the package was delivered.
After Delivery
1. Customer can apply for a return or exchange of the products within 7 days from the day of receipt. Kindly note that we do not support return or exchange applied after 7 days.
2. We do not support return or exchange of products purchased on Flash Sale, Free Gift, Swimsuits and Clearance items.
3. In case of a return, the customer is responsible for the return shipping fee and the original shipping fee is non-refundable.
Refunds
Refund is made to the same account used by the customer to pay for the order.
1. Refund made through PayPal will show up on your Paypal account within 48 hours after processing.
2. For purchases made with your credit/debit card, the refund can take 7-14 working days to show up on your credit/debit card.
Know more about Return Policy
Return Policy
1. Items can be returned or exchanged within 7 days from the day of receipt. Please note that FLash Sale, free gifts, Swimsuits and clearance items cannot be returned.
2. You can call the post office to arrange a collection or drop off at your nearest post office. You will be responsible for covering the shipping costs to return your item(s).
3. Before sending back the products, please contact our customer service first for return address.
Return Conditions
1. For items with no quality issue, please ensure the returned items are unworn, unwashed, undamaged, have the original tags attached and the original packaging. All return requests must be authorized by our customer service team before shipping to our returned address.
2. For items with quality issue, please contact our customer service with some clear pictures to show the problem. Once confirmed, return address will be send to you immediately.
Important Notice
1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address that our customer service provide to you.
2. Please make sure you don't include non-LovelyWholesale items in your return package by accident. We will not be responsible for sending those items back to you.
3. We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of return tracking number when shipping back your returns.
Return address and refunds
1. You will need to send your returning products to our warehouse. Please always Contact Us prior to returning the items by submitting a ticket to obtain return address. Please DON'T return your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.
2. Refunds will be processed within 48 hours after we receive your package. The refund will be issued to the original payment account that you used to pay for the order. Please be noted that the original shipping fee and insurance fee are non-refundable.